Managing your DNS, DKIM, SPF, and DMARC records can be a daunting task, especially if you are looking for an error in your configuration that can effect the flow of Email for your Domain. Today I am going to walk through each of these settings and take a look at some of the common errors, that can be overlooked very easily.
Common DKIM Errors
DKIM is a combination of Private and Public keys used to authenticate a email sender for a Domain. Generally these are provided by the server(s) that send mail for your domain such as Google, Microsoft, Sendgrid, Mailjet etc. To set this DNS record, server owners copy-paste the key into the configuration window. In that process they often introduce whitespace or newline characters which breaks the public key, which in turn can break the authentication.
Even though you may run a number of DKIM tests, the results may or may not show the error. You may even have to re-install your DKIM keys to get them to work properly.
A good rule of thumb we like to do is copy the key to a non-formatting text editor such as notepad, notepad ++ , or gedit in Linux. Copy and pasting from one email to another, or to a word document is a big mistake as these often contain formatting such as incorrect separators, escape or quote characters, spaces and hard returns and other formatting that can create an error in your DKIM keys.
Sample DKIM Key
"v=DKIM1\; k=rsa\; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQC3QEKyU1fSma0axspqYK5iAj+54lsAg4qRRCnpKK68hawSd8zpsDz77ntGCR0X2mHVvkf0WEOIqaspaG/A5IGxieiWer+wBX8lW2tE4NHTE0PLhHqL0uD2sif2pKoPR3Wr6n/rbiihGYCIzvuY4/U5GigNUGls/QUbCPRyzho30wIDAQAB"
Common SPF Errors
Some Common SPF Errors are ...
- Never Use CAPS on SPF - spf records should always be lowercase
- Watch for Spaces - Incorrect Spaces and Double-spaces can result in a error in your spf records
- Overlimit of 10 DNS lookups in SPF Record
- Overlimit of 255 Characters in SPF Record
Sample SPF Record
"v=spf1 mx ip4:126.96.36.199 include:_spf.google.com include:spf.mailjet.com ~all"
Common DMARC Errors
Some Common DMARC errors are ...
- v=DMARC1; - The string “DMARC” must always appear in capital letters, everything else should be lowercase
- semi-colon - always separate entries with a ";" semi-colon.
- sending dmarc reports to an email address not authorized to accept dmarc reports. In order to accept DMARC Reports you must have external domain verification (EDV) set up on your domain.
Sample DMARC Record
"v=DMARC1; p=reject; rua=mailto:[email protected]"
Common Return-Path header Errors
Return-path is a hidden email header that indicates where and how bounced emails will be processed. This header, also referred to as a bounce address or reverse path, is an SMTP address that is separate from your original sending address, and is used specifically for collecting and processing bounced messages.
The return-path is added to preserve the value of the SMTP MAIL FROM command. So, it is the mailbox provider (for example Mailjet, Google, Hotmail, Yahoo) that adds the return-path header.
Google Calendar is a good example of this. Google calendar adds a Return-Path address similar to this...
Return-Path: [email protected]r.bounces.google.com
This will cause your DMARC to fail, as google is not in the same domain as your company (company.com) . Organizations are waiting for Google to fix this last aspect of functionality that doesn’t take advantage of the fact that a Google Suite customer has configured Google Suite to use their own domain.
More Reading on Return-Path issues...
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